How To

This section of Privacy-Now® guide introduces how to use the main functionalities of the tool.

Dashboards

Dashboards are automatically presented when logging to the system for the first time. The following dashboards are available:

• Privacy Overview
• Access Requests
• Actions
• Audits
• Consents
• Data Breaches
• Issues / Non Conformities
• Privacy Impact Assessments
• Processing Activities
• Risks

Apart from the Overview dashboard, which presents information from several processes, each dashboard is dedicated to a privacy management process.

Dashboards are composed of widgets (see the figure below).

Example of dashboard widget.

Widgets are generally configured to be interactive. Clicking on a part of the widget with the left mouse button opens a context menu which presents the following options:

- Open Ticket List, allowing to open a list of the records which correspond to the result clicked in the widget;

- Break Down, allowing to drill down into the shown dimension;

- Back, allowing to return to the upper dimension from which the drill down was done.

Depending on the subscribed packaged, dashboards can be directly created or configured by users. However, the guide to customize them is not included in this wiki. Additionally, Dashboards are continuously improved and clients suggestions are welcome to this aim.

Finally, remember that the trial subscription has limited access to the dashboards.

Menus and Views

Menu items are accessible from the left menu bar of the and they may launch functionalities or views.

Example of view.

In views records can be sorted with column headers and paged with paging commands.

It is also possible to filter data. Pressing on the magnifier icon activates the grid filtering fields. They work logically in AND and they filter the records in view. The GO command activates the entered criteria and the RESET command removes them.

PRINT prints the selected (using tick boxes column) records cards. A new browser window is opened for each card. PRINT LIST prints the selected recors list. EXPORT TO EXCEL export the selected data in Excel format.

News

News is a service functionality used by Privacy Now® staff to publish information about the service. Typical information may be announcements of new features or information on maintenance windows or service issues. News are scrolling titles in the news box positioned after below the left application menu. Just click on a scrolling news to access its detailed content.

Records Management

Create

Creating new records, including users, is done by accessing and navigating the Add New menu item.

Self service area to add new records.

Just click on the item you want to create and this opens a dialog box where you can enter the related description or just press Create to generate a new record. Press Close to exit without creating.

Update

Updating a record can be done immediately after creating it or later when saved. See Search section for more information on how to search existing records.

When focused on a record, the command bars allow to save it and additional tasks on the record:

• Save - simply saves the record;
• Save & Exit - saves the record and exits from the update form;
• Save & Next - this command first performs a save and then immediately enables to move the record to the next desired step in the workflow;
• Cancel - exits from the record without saving (unsaved updates will be lost);
• Reload - reloads the record (unsaved updates will be lost);
• Print - prints the record;
• Quick Actions: enables a context menu showing some shortcuts for commands enabling functinoalities.

Record update screen.

When saving, remember to update all mandatory fields which are marked with a red asterisk in the form. If some mandatory content is missing, the system will warn by showing a textual message before the update form where the missing fields are reported. The User will then have the possibility to update and save again.

Save & Next command opens a dialog form to choose the workflow transition to perform (and therefore the target status).

Save&Next dialog form.

In the dialog form, the user shall select the transition to perform and the command to execute:

• Cancel - to exit form the form without executing any transition;
• Apply - to execute the selected transition without saving the record in the destination status (if a reload of the record data is done before saving, the status will remain unchanged);
• Apply & Save - to execute the selected transition and save the the record in the destination status (if a reload of the record data is done, the status will will be the target one).

Note that the Apply & Save command won't be enabled if mandatory fields are missing to save the record in the target status. In such a case, use the Apply command, fill the missing values and then save the record.

In the Save & Next dialog box by clicking the Transition Comment tick box it is possible to enter a comment for the transition (e.g. the reason to perform it) which will be visibile in the history of the record.

If the user is lost and doesn't know how to proceed (which are the next posible workflow statuses), the Explore Workflow command will help by opening the explorer workflow window (see the figure above).

In this window, the workflow is graphically presented. Each rectangle represents a workflow status and arrows connect possible transitions. The current status is yellow, the past ones grey, the target ones red (if the user hasn't privileges on a transition needed to move the record in the target status) or green (if the user has the privileges to execute a transition moving the record to the target status). The form is interactive:

• the user can see details about the roles and resources enabled to perform a transition by clicking on the details label on the same transition;
• the user can recall the Save & Next dialog box by double clicking with the left mouse button on a green status (this will start the dialog box with a preselected transition).

In the record, the user can move to the different content form by using the form selector (see the figure above). Depending on the type of record and the privileges of the 'user, the visible form are:

• General - containing the main information of the records;
• Attachments - allowing to view or mange attachments;
• Related Items - allowing to view and manage related records (e.g. risks related to a processing activity);
• Messages - allowing to view and manage messages (mails) which will remain related to the record;
• History - showing the history of the changes performed for the record.

Delete

Privacy management processes are designed with end of life statuses for records (e.g. cancellation or completion). Therefore, the physical cancellation of records should not be necessary. however, should there be a reason to physically delete a record, this is possible for users with administrative privileges from the settings management. Go to Settings for more information on how to deleted specific records.

Reports

Available reports are accessible from the left application menu or via command buttons in the records.

A main source for reporting is the export to excel functionality present in all views of data (see Views).

Additionally, dashboards are available (see Dashboards).

Search

Teo main mechanisms support the search for record and information.

• search tool;
• views and grid filtering.

Search tool

The search tool is positioned in the top right corner of the application and it is shown in the picture below.

Search tool.

Before starting to search, it is necessary to set the search context among one of the possible values: "Text" or "Ticket". By default, "Ticket" is set if no value is entered.

The "Ticket" search context assumes that the user is trying to access a record directly, by knowing its id (code). Therefore, just enter the id and press enter or the magnifier icon. If the corresponding record exists and the user has privileges to view it, the system will directly open the record form.

The "Text" search context assumes that the user is searching a string text. Therefore, just enter the text and press enter or the magnifier icon. The system will present the list of the records where the text is found and the user will be able to access any by clicking on the list.

Views and grid filtering

By accessing and filtering views, it is possible to search and access records. See Views for more information.